Returns & Refund Policy
Thank you for shopping at Sculvyn. At Sculvyn, we want you to shop with confidence. If you are not fully pleased with your order, we are here to assist.
Please read our return, refund, and cancellation policy carefully before placing your order.
Important Notice
All return requests must be approved by our customer service team before items are sent back.
Unauthorized returns sent without prior approval will not be accepted or refunded.
Please contact us first at:
service@sculvyn.com
Return Eligibility
You may request a return within 14 days after receiving your order.
To be eligible for a return, items must:
Be unworn, unwashed, and unaltered
Be in original condition
Include all original tags, packaging, accessories, and protective materials
Be free from perfume, makeup stains, odors, pet hair, or damage
We reserve the right to refuse returns that do not meet these conditions.
Standard Orders
Return requests must be submitted within 14 days of delivery
Customers are responsible for return shipping fees for non-quality-related returns
Original shipping fees are non-refundable
Returns may be refused if items show signs of wear or damage
If the return is caused by personal reasons such as:
Wrong size selected
Change of mind
Color preference
the customer is responsible for all return shipping costs, customs duties, and related fees.
To help avoid return issues, we strongly recommend reviewing our size chart carefully before ordering.
Please carefully confirm your measurements, style, and color before placing your order.
Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged
Defective
Incorrectly shipped
please contact us within 48 hours of delivery.
Please provide:
Your order number
Clear photos of the item
Photos of the original packaging
A brief description of the issue
Once verified, we will offer an appropriate solution, including:
Full refund
Replacement
Partial refund
Store credit
For confirmed quality-related issues, Sculvyn will cover the return shipping cost.
Contact Email:
service@sculvyn.com
Non-Returnable Items
The following items are non-returnable:
Final Sale / Clearance Items
Worn, washed, altered, or damaged items
Items missing original tags or packaging
Unauthorized returns without approval
Hygiene or intimate items (e.g. breastfeeding accessories, underwear, opened skincare): Not accepted for return for hygiene reasons.
Cancellation Fees
Within 24 hours of payment:
Full refund
Within 24–72 hours after payment:
70% product refund + full shipping refund
Within 72–120 hours after payment:
50% product refund + full shipping refund
After shipment:
Orders cannot be canceled
If you need to modify your order details (size, color, address, etc.), please contact us within 24 hours after placing the order.
Exchange Policy
We only accept exchanges for items with confirmed quality issues.
If the sizing issue is caused by incorrect measurements provided by the customer, we may offer alteration assistance, but return shipping costs remain the customer’s responsibility.
Sculvyn reserves the right to refuse unreasonable exchange or return requests.
Return Process
Step 1 — Contact Us
Please email:
service@sculvyn.com
Include:
Your order number
The item(s) you wish to return
The reason for return
Clear photos if applicable
Step 2 — Wait for Approval
Wait for return approval and detailed return instructions from our customer service team.
Please do not send items back before receiving authorization.
Step 3 — Ship Your Return
Pack the item securely using the original packaging and ship it back using a trackable shipping method.
Customers are responsible for keeping the return tracking number and shipping receipt.
Sculvyn is not responsible for lost or damaged returns during return shipping.
Step 4 — Refund Processing
Once your return is received and inspected, refunds will be processed within 3–7 business days.
Depending on your bank or payment provider, it may take an additional 7–14 business days for the refund to appear in your account.
Refund Notes
Refunds do not include:
Original shipping fees
Rush order fees
Return shipping costs
Customs duties or taxes
If applicable, related fees may be deducted from the refund amount.
Color Difference Disclaimer
Please note that slight color differences may occur due to:
Monitor settings
Lighting conditions
Device display differences
Fabric texture
If you believe the item color is significantly different from what was ordered, please contact customer service for assistance.
Need Help?
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact our customer support team:
service@sculvyn.com